Salon Policies

Child Policy

We understand that bringing your children to the salon during your service may be convenient, but at Grow Salon + Wine Bar we feel that children who attend their parents’ appointments at the salon pose a safety issue.

 

 We work with sharp scissors, hot tools, chemicals, and other equipment in the salon and we do not have an area designated for children, nor do we have staff that can keep an eye on them while you receive your service.

 

If something were to happen to your child at our salon, it would be devastating to you and your family, as well as ours. 

 

For this reason, we ask that parents visit our salon without their children unless the child has an appointment. 

 

During their appointment, the child must be accompanied by their parent at all times and be able to sit still to receive their service safely.

 

Please understand that our concern is for the safety of your child, for other guests, and for our staff. 

 

We have the upmost respect for our parent clients and some of our staff are parents themselves, so we know that this may be an inconvenience.

 

Children aged 12+ who are able to sit fully unsupervised safely without disturbing our other guests and bring their own entertainment are welcome to sit in our lobby for the duration of their parents appointment.

 

Please note that if you arrive for your appointment with a small child, or an older child unable to sit quietly for the entire service, your appointment will be cancelled or rescheduled according to our late cancellation policy and a 50% late cancellation fee will apply.

 

Thank you for understanding! 

Green Circle Fees

Grow Salon + Wine Bar cares about our impact on the environment! We repurpose and recover up to 95% of the resources that were once considered waste; materials such as hair, foils, color tubes, aerosol cans, paper, and plastics. Unfortunately, recycling these salon materials is expensive, so to fund this program, we do charge a small Eco Fee ($3.) If you would like this taken off your bill, please inform the front desk at checkout.

Pricing Transparency

Our Stylists promote based off a level system, and as their demand grows, so does their income. Prices shown are based on Level 1 pricing. Our Guest Happiness Coordinators are happy to answer any questions about pricing for alternate levels over the phone. 

 

At Grow Salon + Wine Bar we believe in transparency with all of our pricing. Like many other service based industries, we track parts and labor. This means you pay for your service and the cost of the color that was used to create your look. We believe there should be no guessing on the cost of your product, so you pay ONLY for what you use, and ONLY if it's over the allocated amount shown in the online booking process. We use Vish to weigh and calculate the exact cost of your color, because after all, no two colors are alike and we want you to be able to have a customized service instead of a one size fits all. Likewise, all service prices are based on average time standards, and services that take longer than average will be charged for extra service time.  These allocations are included in the descriptions when booking services online, and our Guest Happiness Coordinators can let you know how much time and hair color is included in any service. 

You are always welcome to schedule a complimentary consultation with the stylist of your choice to get a better estimate of the cost of your services, but all pricing is subject to time of service and amount of color used.

Late Cancellation/No Show Policy

It’s important to understand that when forgetting or cancelling appointments without giving enough notice, stylists lose the opportunity to fill that appointment time, and other clients waiting for appointments miss out on receiving services. For the benefit and respect of all our clients and professionals, booking appointments are subject to the following terms:

  • You may cancel or modify your appointment without charge anytime 24 hours preceding the start time of your appointment.

  • Less than 24 hours notice is considered a “Late Cancellation” and will result in a charge of 50% of the scheduled service charges for the first time and up to 100% of the scheduled service charges for a second time. 

  • If you do not cancel your appointment or do not show up for your scheduled appointment you will be considered a “No Show” and charged 50% of the scheduled service charges for the first time and up to 100% of the scheduled service charges for a second time. 

  • Appointments that are booked within the 24-hour period are still subject to the cancellation policy.

  • As a courtesy, appointment confirmation messages are sent via email 5 days in advance and by SMS 4 days in advance of appointments to the contact information given at time of booking. Failing to respond to those confirmation messages could result in your appointment slot being given to another client.

  • Failing to respond to a confirmation text or email is not the same as cancelling an appointment. 

  • Failure to receive a confirmation text or email, or an out of date email address or phone number will not excuse a late cancellation or no show. 

  • To ensure a full experience, please arrive at least ten minutes before your scheduled appointment time.

  • Late arrivals will be charged the full price of the scheduled service(s) even if there is not enough time to render them.

  • Applicable taxes will be retained and remitted.

Wondering which of our professionals is your stylist soulmate? 
MYS_LogoHORZ_Gray.png