Salon Policies

Grow Salon + Wine Bar prides itself on its expertise in customer care and service. Because of this we uphold a few policies to ensure the ultimate salon experience for our clients and responsibility and care for our stylists.

Service Adjustment Policy

In the case we have not met your expectations with your hair, we would like to invite you back within 48 hours of your service for a complimentary adjustment.

Child Policy

We understand that bringing your children to the salon during your service may be convenient, but at Grow Salon + Wine Bar, we feel that children who attend their parent's appointments at the salon pose a safety issue.

 

 We work with sharp scissors, hot tools, chemicals, and other equipment in the salon, and we do not have an area designated for children, nor do we have staff that can keep an eye on them while you receive your service.

 

If something were to happen to your child at our salon, it would be devastating to you and your family, as well as ours. 

 

For this reason, we ask that parents visit our salon without their children unless the child has an appointment. 

 

During their appointment, the child must be accompanied by their parent at all times and be able to sit still to receive their service safely.

 

Please understand that our concern is for the safety of your child, other guests, and our staff. 

 

We have the utmost respect for our parent clients, and some of our staff are parents themselves, so we know this may be an inconvenience.

 

Children aged 12+ who can sit fully unsupervised safely without disturbing our other guests and bring their own entertainment are welcome to sit in our lobby for the duration of their parent's appointment.

 

Please note that if you arrive for your appointment with a small child, or an older child unable to sit quietly for the entire service, your appointment will be canceled or rescheduled according to our late cancellation policy, and a 50% late cancellation fee will apply.

 

Thank you for understanding! 

Green Circle Fees

Grow Salon + Wine Bar cares about our impact on the environment! We repurpose and recover up to 95% of the resources that were once considered waste; materials such as hair, foils, color tubes, aerosol cans, paper, and plastics. Unfortunately, recycling these salon materials is expensive, so to fund this program, we charge a small Eco Fee ($3.) Please inform the front desk at checkout if you would like this taken off your bill.

Pricing Transparency

Our Stylists promote based on a level system, and as their demand and experience grow, so does their income. Prices shown are based on Level 1 pricing. Our Guest Happiness Coordinators are happy to answer any questions about pricing for alternate levels over the phone. 

 

At Grow Salon + Wine Bar we believe in transparency with all of our pricing. Like many other service-based industries, we track parts and labor. This means you pay for your service and the cost of the color that was used to create your look. We believe there should be no guessing on the cost of your product, so you pay ONLY for what you use and ONLY if it's over the allocated amount shown in the online booking process. We use Vish to weigh and calculate the exact cost of your color, because, after all, no two colors are alike and we want you to be able to have a customized service instead of a one size fits all. Likewise, all service prices are based on average time standards, and services that take longer than average may be charged for extra service time. These allocations are included in the descriptions when booking services online, and our Guest Happiness Coordinators can let you know how much time and hair color are included in any service. 

You are always welcome to schedule a complimentary consultation with the stylist of your choice to get a better estimate of the cost of your services, but all pricing is subject to the time of service and the amount of color used.

Credit Card Policy

Grow Salon + Wine Bar requires a credit card to be on file for all clients supporting our cancellation policy.  The credit card will not be charged unless you fail to give 48 hours' notice or fail to show up at the time of the appointment.  You will be notified at the time of the missed appointment of any charges you will be receiving.

Late Cancellation/No Show Policy

Please take a moment to read and be sure to understand this friendly reminder regarding our cancellation policy. We value your time just as much as you value your time. Our staff strives to be as flexible as possible to accommodate your needs. We do not double-book appointments and reserve large amounts of time just for you. Because of this, our salon requires 48 hours' notice if you need to cancel, modify or reschedule your scheduled appointment. Any changes to previously scheduled appointments must be made at least 48 hours in advance. This is simply to allow both you and our staff to make the most of the day and meet all the other important commitments we have in our lives. Our salon will try to send all clients a courtesy email five days in advance and an SMS reminder four days in advance. Keep in mind that this is a courtesy reminder, and you are still responsible for the appointments you have made.

Failure to notify the salon of changes will result in a charge equivalent to the following:

You may cancel or modify your appointment without charge anytime 48 hours before your appointment's start time.

1st Cancellation without notice: A charge for ½ of the scheduled service.

2nd Cancellation or more: The client is responsible for the total amount of services booked.

No Call/No Show: The client may be responsible for the total amount of services booked.

If you do not cancel your appointment or do not show up for your scheduled appointment, you will be considered a "No Show" and charged 50% of the scheduled service charges for the first time and up to 100% of the scheduled service charges for a second time. 

Appointments booked within the 48-hour period are still subject to the cancellation policy.

As a courtesy, appointment confirmation messages are sent via email five days in advance and by SMS four days before appointments to the contact information given at the time of booking. Failing to respond to those confirmation messages could result in your appointment slot being given to another client.

Failing to respond to a confirmation text or email is not the same as canceling an appointment. 

Failure to receive a confirmation text, email, or an out-of-date email address or phone number will not excuse a late cancellation or no-show. 

To ensure a complete experience, please arrive at least 5 minutes before your scheduled appointment time.

Late arrivals will be charged the total price of the scheduled service(s) even if there is not enough time to render them.

Applicable taxes will be retained and remitted.

Wondering which of our professionals is your stylist soulmate? 
MYS_LogoHORZ_Gray.png