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Salon Policies

Grow Salon + Wine Bar prides itself on its expertise in customer care and service. Because of this we uphold a few policies to ensure the ultimate salon experience for our clients and responsibility and care for our stylists.

Service Adjustment Policy

It's important to us at Grow Salon + Wine Bar that our clients are happy with their hair services. If for any reason you are not satisfied with your hair after your appointment, we invite you to return to the salon within 48 hours for a complimentary adjustment. It's important to note that service adjustments are at our discretion, but we will always do our best to make things right. Your satisfaction is our top priority!

Please note that we do not offer refunds for services rendered. 

Child Policy

At Grow Salon + Wine Bar, we prioritize the safety and well-being of our clients and staff. Due to the equipment and tools we use during appointments, bringing children to the salon can pose a safety hazard. For this reason, we kindly request that parents refrain from bringing their children to appointments unless the child has a scheduled service.

If your child does have an appointment, we ask that they are accompanied by a parent throughout the service and are able to sit still for their own safety. Children aged 12 and up who can sit quietly and without disturbing other guests are welcome to wait in the lobby during their parent's appointment.

 

We respect and understand that this policy may cause inconvenience for some of our parent clients. However, we hope that you can appreciate our efforts to maintain a safe environment for everyone. Please note that if you arrive with a small child or an older child who cannot sit quietly throughout the service, we may need to reschedule your appointment according to our late cancellation policy, and a 50% fee will apply. Thank you for your understanding.

Green Circle Fees

At Grow Salon + Wine Bar, we are committed to reducing our impact on the environment and have taken steps to become a Certified Sustainable Salon.

 

Did you know that salons in North America contribute to climate change by generating 877 pounds of waste every minute?

To do our part, we repurpose and recover up to 95% of the resources that were once considered waste, such as hair, foils, color tubes, aerosol cans, paper, and plastic. We believe in true carbon neutrality, and as a Carbon-Neutral Certified Salon, we offset our carbon emissions, including those we cannot avoid generating in our day-to-day operation.

However, these specialized recycling programs come at a cost, and to fund these programs, we charge a small Green Circle Fee of $3. If you prefer not to pay this fee, please inform the front desk at checkout. Thank you for helping us make a positive impact on our planet.

Important Payment Notice

A 3% surcharge is added to all credit card transactions. This fee covers some of our cost of acceptance and helps us maintain competitive pricing and exceptional customer experiences.

 

Cash and debit cards have no fee.

 

We encourage you to consider these options if you prefer to avoid the credit card surcharge. Thank you for your understanding and support. 

Pricing Transparency

At our salon, we have a level system in place that allows our stylists to advance as the demand for their time increases. The prices displayed on our menu are based on Level 1 pricing. If you have any questions about pricing for alternate levels, please feel free to contact our Guest Happiness Coordinators over the phone.

We also offer consultations with the stylist of your choice to give you a better idea of the cost of your services.

Credit Card Policy

At Grow Salon + Wine Bar, we kindly ask all clients to provide a credit card to have on file in support of our cancellation policy.

 

Rest assured that your card will not be charged unless you fail to give us at least 48 hours' notice of your cancellation or if you miss your appointment without prior notice.

 

In such cases, we will inform you of the charge(s) at the time of the missed appointment.

 

Thank you for your understanding and cooperation.

Late Cancellation/No Show Policy

We kindly remind you of our cancellation policy to ensure that both you and our staff can make the most of our time and meet other important commitments.

 

To accommodate your needs, we reserve large amounts of time for your appointments and do not double-book. Please be aware that any changes to scheduled appointments must be made at least 48 hours in advance.

Our salon will send you a courtesy email five days in advance and an SMS reminder four days in advance of your appointment, but you are still responsible for the appointments you have made.

If you need to cancel or modify your appointment, please do so at least 48 hours before your appointment's start time. Failure to notify the salon of changes may result in charges as follows:

  • First cancellation without notice: a charge for 50% of the scheduled service

  • Second cancellation or more: the client is responsible for the total amount of services booked

  • No call/no show: the client may be responsible for the total amount of services booked

If you do not cancel your appointment or do not show up, you will be charged 100% of the scheduled service charges. Please note that appointments booked within the 48-hour period are still subject to the cancellation policy.

As a courtesy, we will send you appointment confirmation messages via email and SMS. However, failing to respond to these messages does not count as canceling an appointment.

 

Please make sure to arrive at least 5 minutes before your scheduled appointment time. Late arrivals may be charged the full price of the scheduled service(s), even if there is not enough time to complete them.

Please be aware that applicable taxes will be retained and remitted.

 

Thank you for understanding and we look forward to seeing you at Grow Salon + Wine Bar.

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